Hosting Phone support: (972) 496-7033 (M-F 9AM-5PM)
Note: call any time for mission critical support issues.

E-mail support: info@XylaWorks.com (24/7/365)

About Support

Xylaworks is dedicated to customer satisfaction and strives to always address and resolve technical support issues promptly, as they arise. You are also always welcome to contact support with general questions you may have about our web hosting or other services - regardless of whether you are already a client or not.

A Note About Reliability and Uptime

While hosting is offered on very reliable Windows 2002 servers which should seldom crash or malfunction, it is not possible for any hosting company to guarantee 100% uptime. There are also times when software updates or security patches that have been issued by Sun Systems need to be installed for optimum performance. Sometimes these installations require a short period of down time and/or a system restart. Xylaworks guarantees 99.0% uptime, with the 1% being devoted to routine maintenance.

It is also important to realize that if your site is not responding, it doesn't mean your site is down. You may be experiencing a general or localized internet outage. It is recommended that you always try pointing your web browser to one or more major web sites, such as Google or Yahoo, to see if these sites are responding before calling for support.

How and When to Contact Support

Support is available via phone, web, or e-mail, and hours of availability are as indicated above.

If you are not already a client, please contact Xylaworks for more information or questions about hosting support or any other services offered.